Last Updated: 27.11.2025

Welcome to Ventra Pte Ltd (“Ventra”, “we”, “our”, “us”).
By accessing our website, using our services, submitting an inquiry, or entering into a project agreement with Ventra, you agree to comply with and be bound by these Terms of Service.

If you do not agree with these Terms, please discontinue use of our website and services.

1. Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms.
You agree not to:

Engage in activities that may damage or impair the website
Attempt unauthorized access to our systems
Upload malicious files or disrupt website functionality
Use our content for commercial purposes without permission
Misrepresent your identity or submit false information

2. Services Provided

Ventra provides:

Commercial interior design
Exhibition booth design and construction
Space planning and 3D visualization
Event management, logistics, and on-site support
Related creative, construction, and consultancy services

All services are subject to written agreement, quotation, or contract terms provided to clients.

3. Project Quotations & Contracts

3.1 Validity

Quotations are valid for the duration stated in the document. Prices may change after expiration.

3.2 Acceptance

A project is confirmed when:

A quotation is signed and returned, and/or
A deposit or purchase order is issued, and/or
A written confirmation via email is provided

3.3 Deposits & Payments

Deposits are required before project commencement
Payment schedules will be stated in the quotation or invoice
Late payments may result in project delays or suspension
All fees are non-refundable unless otherwise stated

4. Client Responsibilities

Clients agree to:

Provide accurate information, files, and project requirements
Ensure timely communication and approvals
Secure necessary permissions from landlords, venues, or authorities
Not request unlawful, harmful, or copyrighted materials without rights
Pay all fees as agreed

Any change in scope may result in revised price, timeline, or deliverables.

5. Intellectual Property

5.1 Our Content

All designs, drawings, floor plans, renderings, images, copywriting, videos, and website content created by Ventra remain our intellectual property unless otherwise stated in writing.

Unauthorized reproduction or redistribution is prohibited.

5.2 Client Content

Clients retain ownership of materials they provide.
By submitting content to us, you grant Ventra the rights necessary to perform the project (e.g., rendering, editing, printing, fabricating).

6. Portfolio Use

Unless explicitly prohibited in writing by the client, Ventra reserves the right to use completed works—such as photos, 3D renders, project descriptions, and videos—for:

Website portfolio
Social media
Case studies
Marketing and advertising

We respect confidentiality for clients who require it.

7. Timelines & Delays

Project timelines are estimates based on the information available at the time.
Ventra is not liable for delays caused by:

Late client feedback or approvals
Incomplete or inaccurate information
Supplier or venue constraints
Unforeseen circumstances (e.g., weather, logistics issues)

Revised timelines may be issued as needed.

8. Third-Party Services

Ventra may collaborate with or outsource work to vendors, contractors, artists, or specialists.
While we select reliable partners, we are not responsible for issues outside of our direct control.

9. Limitation of Liability

To the fullest extent permitted by law:

Ventra is not liable for any indirect, incidental, or consequential damages
We are not responsible for website downtime or data loss
All services are provided “as-is” unless stated otherwise

Our total liability for any claim shall not exceed the amount paid for the project or service in question.

10. Termination

Ventra may suspend or terminate access to the website or services if:

These Terms are violated
Fraudulent or harmful behavior is detected
Required payments are not made
Illegal activity is suspected

Clients may terminate a project according to the cancellation terms specified in the relevant quotation or contract.

11. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and safeguard your data.

12. Changes to These Terms

We may update or revise these Terms of Service from time to time.
The updated version will be posted on this page with a new “Last Updated” date.

Your continued use of the website and services constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of Singapore.
Any disputes will be resolved in Singapore courts.

14. Contact Us

If you have questions or concerns about these Terms, please contact:

Ventra Pte Ltd
📍 167 Jalan Bukit Merah, The Connection, 05-12, S150167
📧 ask@ventra.com.sg
📞 6589 8323
🌐 https://ventra.com.sg

Terms Of Service